There were winners and losers during the pandemic. Now that we are slowly finding our new normal, retailers must follow the winners'...

Actually, more than you think. Mobile technology in the store can dramatically improve customer service and increase sales. Imagine this:...

Using customer feedback is critical for retailers looking better to understand their customers and their experience at the store....

The importance of having a sales funnel in a physical environment Marketers have it easy. With powerful tools such as Google Analytics,...

If we have learned one thing from the pandemic, it is that things can change very quickly. The pandemic and its implications, such as...

Did you know that a 5% increase in customer retention can increase a company’s profitability by 75%? Or that it costs five times more to...

Understanding and acting on customer shopping behaviors is key to unlocking the future of retail. What are your customers doing in your...

Data needs to be like electricity that will power the innovation engine of the organization. If the future of retail is focused on data,...

The store of the future will provide you tools to answer this question. As part of our series about the store of the future, we have...

What exactly is the store of the future? Well, this is the question that every successful retailer wants to know today. Of course, we...

The future is coming whether we are ready or not. However, retailers face an interesting challenge. The pace of change and the technology...

What is the store of the future and when will it get here? Well of course, the store of the future does not really exist. This concept...

Customer Feedback Today It’s never been more important to know what your customers want. In an age where customer expectations are...

Who are Empowered Consumers and how do they shop? What are the best ways to engage them to drive loyalty for your brand? Today more than...

There is an in-store technology gap for consumer facing solutions. During the last few years, as consumer facing solutions starts to...

Consumer identity and Privacy During our earlier posts, we highlighted the need for retailers to develop a relationship with their...

Consumer engagement is nothing new. Traditional retailing has always been about understanding the customer and providing them with...

During the National Retail Federation trade show earlier this month in New York, the topic of digital transformation was widely...