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Customer Engagement Strategies in the Age of the Empowered Consumer
Who are Empowered Consumers and how do they shop? What are the best ways to engage them to drive loyalty for your brand? Today more than...
Michael Hess
Aug 29, 20182 min read


Retailers have a Technology Gap with Consumer Facing Solutions
There is an in-store technology gap for consumer facing solutions. During the last few years, as consumer facing solutions starts to...
Michael Hess
May 14, 20173 min read


Identity and Privacy in a World of Personalized Consumer Engagements
Consumer identity and Privacy During our earlier posts, we highlighted the need for retailers to develop a relationship with their...
Michael Hess
Apr 1, 20173 min read


Consumer Engagement in the Age of Digital Transformation
Consumer engagement is nothing new. Traditional retailing has always been about understanding the customer and providing them with...
Michael Hess
Feb 25, 20172 min read


What is digital transformation of the store?
During the National Retail Federation trade show earlier this month in New York, the topic of digital transformation was widely...
Michael A. Hess
Jan 27, 20172 min read
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