November 24, 2019


The future is coming whether we are ready or not. However, retailers face an interesting challenge. The pace of change and the technology complexity are both increasing at a significant rate of change. It is very difficult to have the expertise and the skilled resourc...

November 13, 2019

What is the store of the future and when will it get here?

Well of course, the store of the future does not really exist. This concept represents new capabilities and ways for the retailer to engage the consumer. It is always evolving and changing. It is not a point in...

December 30, 2018

Customer Feedback Today

It’s never been more important to know what your customers want.  In an age where customer expectations are evolving faster than ever before, the pressure is on for all retailers to ensure that ‘exceptional’ is the norm.

When it comes to collectin...

August 29, 2018

Who are Empowered Consumers and how do they shop? What are the best ways to engage them to drive loyalty for your brand?

Today more than ever, there is more flexibility for consumers to shop how and when they they choose. Your customers own multiple digital devices that...

May 14, 2017

There is an in-store technology gap for consumer facing solutions.

During the last few years, as consumer facing solutions starts to impact the retail industry, many retailers have been reluctant to embrace it within their business. In general, retailers lag most other...

April 1, 2017

Consumer identity and Privacy

During our earlier posts, we highlighted the need for retailers to develop a relationship with their customers and the delivery of a personalized experience. Of course, the primary assumption in this recommendation is that you can specifica...

February 25, 2017

Consumer engagement is nothing new. Traditional retailing has always been about understanding the customer and providing them with products and services that meet their needs and expectations. This simple concept has remained the same while the approach retailers use h...

January 27, 2017

During the National Retail Federation trade show earlier this month in New York, the topic of digital transformation was widely discussed. It appears that this is another concept that has many different definitions to different organizations.

We believe that digital tra...

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