 | | RETAIL TECHNOLOGY
Multi-Channel Retail
Point of Sale
Ecommerce
Catalog/Call Center
Merchandising/ERP
INFORMATION TECHNOLOGY
IT Process
Strategic Alignment
Innovation
IT Transformation
PROFESSIONAL SERVICES
Assessment Services
Consulting Services
Strategy Execution
Project Services
Go-to-Market Strategy | | Catalog / Call Center
Are your catalog call center representatives able to provide outstanding service no matter what the question?
There is a tendency to build customer service solutions based on technology rather than the centering on the customer. Our Experience at Tech Global Partners is that we tend not to take an IT-dominant view of CRM but more of a customer focused strategy view and fit the IT-components into the strategy.
What are your Catalog/Call Center opportunities?
•Customer information is available upon answer;
•Rep has 360 degree view of the customer;
•Ability to measure loyalty, retention and profitability;
•Ability to up sell and cross sell;
•Fast and easy order taking;
•Best agent routing;
•Ability for the customer to pay any way they want;
•Innovation like, click-to-talk, Chat, Blog and social networking
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